These Terms and Conditions constitute the agreement between VideophonePro and the user (you) of VideophonePro's services. This agreement applies toward the service and any hardware provided by VideophonePro for the use of that service. By activating your services you acknowledge that you hae read and understood these Terms and Condtions, that you are legally able to enter into this agreement and that you agree to be bound by its terms. Additionally you agree to be bound by the Privacy Policy also found on this website.

A. CHANGES TO THIS AGREEMENT

VideophonePro may make changes to these terms and conditions from time to time at its discretion. Such changes will become binding on users, on the date posted to the VideophonePro website. These terms and conditions, as posted, supercedes all previous agreements and versions of the Terms and Conditions. When VideophonePro makes such changes a notice will be posted on the website in the 'News' section.

B. BILLING

Customer Payments
You must pay for any order or bill by either check or credit card (Visa, MasterCard, American Express and Discover). VidoephonePro considers a check payment received when the fund is deposited into VideophonePro's bank account. VideophonePro considers a credit card payment received when VideophonePro obtains a transaction authorization from the credit card processing network accompanied with acceptable address verification and security code check results that are determined by VideophonePro.

Order Processing
The total amount of a hardware or service activation order includes any applicable taxes, pro rata monthly service charges and set up fees, and is due at the time of placing the order. VideophonePro will not process an order until the full payment is received. VideophonePro reserves the right to cancel any order if the full payment is not received within 14 days after the order is received.

Monthly Service Bill and High Usage Bill
VideophonePro will bill service subscription charges (including applicable taxes and surcharges) monthly in advance. VideophonePro will bill service usage charges monthly in arrears. These charges are included in monthly service bill. VideophonePro reserves the right to bill any accumulated usage charges once the total exceed $100. Such a bill is called high usage bill. VideophonePro provides only online bills and will make best efforts to email you a new bill notice everytime a new bill is created. It is your responsibility to keep your email address updated with VideophonePro and to check your online bills on your normal billing date of the month. VideophonePro is not responsible for any failure in email delivery of new bill notices. The entire amount of a monthly service bill is due on the due date indicated in the bill, which is at least 10 days after the billing date. The entire amount of a high usage bill is due immediately. If your monthly service bill or high usage bill is not paid in full after its due date, all your services are subject to suspension immediately.

Auto Bill Payment
VideophonePro offers an auto bill payment option for monthly service bills, high usage bills and early termination fees. This option allows you to use a credit card to pay monthly service bills and high usage bills automatically on their due dates, and any applicable early termination fees when assessed. To use this option, you must sign an auto bill payment authorization form that authorizes VideophonePro to charge the entire amount of a monthly service bill, a high usage bill or an early termination fee on the credit card you provide on the authorization form. It is your responsibity to keep the expiration date and billing address of the credit card updated with VideophonePro, and to maintain sufficient available credit for any upcoming charges. You have the right to cancel or replace this authorization at any time. You may use a different credit card for auto bill payment, provided that you give VideophonePro a new signed authorization form with the new credit card information in it, which will replace the current authorization when VideophonePro receives it. VideophonePro reserves the right to cancel this authorization at any time for any reason. In the event a charge on your auto bill payment credit card is declined or reversed, your are still fully liable for all accrued charges.

You must notify VideophonePro, in writing, within 7 days of receiving your credit card statement if you dispute any VideophonePro charges on that statement or such dispute will be deemed waived. Billing disputes should be notified to billing@VideophonePro.com or to Billing contact information as provided on the VideophonePro website.

Taxes, Fees and Surcharges
You are responsible for any applicable federal, state or other governmental taxes, fees or surcharges now in force or enacted during the term of your agreement that arise as a result of your usage of VideophonePro services.

Special Rate
Some services incur special rates above and beyond normal service rates. These include, but are not limited to, 411/Directory Assistance and incoming calls to a toll-free number from some payphones. Full rates are available on the VideophonePro rates page.

Early Termination Fee
VideophonePro will charge an early termination fee when one of your monthly billed services is cancelled by you between its 31st and 365th days (inclusive) of activation.

C. SERVICES

Lawful Use
You agree to only use VideophonePro services and devices for lawful purposes. VideophonePro reserves the right to terminate your service, immediately and without advance warning, if it believes that you have violated this restriction. If terminated you are still liable for the current months service and any usage accumulated to that point.

Third Party Outage
You agree and understand that use of VideophonePro services relies on third party services over which VideophonePro has no authority (such as electrical power, Internet service, etc...). Loss of service with these third party providers will affect your service and your service will, likely, not work until you have restored these third party services. During this time VideophonePro will continue to bill you and you will continue to be liable for your monthly service charges. VideophonePro is not liable for any damages resulting from your inability to use VideophonePro services caused by a third party outage.

Stolen Device or Credential
You agree to notify VideophonePro immediate if your device is stolen or your authentication information is compromised or if you become aware at any time that your service is being stolen or used fraudulently. When you make this notification you will include your account number, name, contact information and any other information pertinent to VideophonePro to promptly correct the issue. Failure to do so will result in charges and you will be liable for all usage accrued until such notification has been made.

Telephone Number
You agree that VideophonePro is not providing a telephone service and that you should not depend on it as a replacement for normal telephone service.

You agree that VideophonePro has made you aware that 911 SERVICE IS NOT AVAILABLE THROUGH VIDEOPHONEPRO.

Toll-Free numbers provided by VideophonePro are only dialable within the United States.

Directory Listing
You grant VideophonePro permission, by ordering and keeping VideophonePro service, to list your videophone numbers, name, city, state and country in the White Page Directory accessible by all VideophonePro customers. You may, for a fee, choose to have any of your videophone numbers unlisted.